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Course purpose
Every organization, no matter how small or large, has a culture in which its employees operate. This culture, more than anything else, impacts the level of employee loyalty and engagement. And more than any other factor, leadership creates the culture.
Effective organizational leaders consciously make the design, development, and maintenance of their organization's culture a core responsibility of their job. They understand that perhaps the most important and legitimate use of their power and influence is to build a culture that unifies the organization and taps the collective excellence of its people.
The workshop prompts leaders to reflect on the kind of culture they are creating day in and day out by their own actions whether they realize it or not.
Effective organizational leaders consciously make the design, development, and maintenance of their organization's culture a core responsibility of their job. They understand that perhaps the most important and legitimate use of their power and influence is to build a culture that unifies the organization and taps the collective excellence of its people.
The workshop prompts leaders to reflect on the kind of culture they are creating day in and day out by their own actions whether they realize it or not.
Target audience
- Executives, Presidents, CEOs
- Managers and supervisors
- Organizational leaders
Participant outcomes
Participants will leave with an expanded awareness of the role they play and the choices they must make to consciously create the organizational culture that will best achieve the outcomes they seek.
They will be able to:
They will be able to:
- Take proactive steps to build a shared sense of the preferred future within the organization.
- Use their authority to define and establish a culture that will lead toward the preferred future.
- Create a unified, coherent leadership approach supportive of the culture.
- Renew a sense of excitement and understanding throughout the organization around vision and customer service.
- Establish an environment that stimulates the enthusiastic efforts of all employees.
Organizational benefits
Your organization will benefit from having:
- A genuine sense of shared vision, of all working to serve the same customer.
- Coherence between what the organization says and what it does.
- Management practices that lead to outstanding front line customer service.
- A unified, consistent leadership approach supportive of the culture.
- A greater sense of trust throughout the organization.
- A real sense of how each individual's job impacts the overall mission of the organization.
- Enhanced cooperation across all functions.
Presentation options
This workshop can be presented in a 1, 1 1/2, or 2-day format. The one-day version is a dynamic, intensive presentation. The multi-day format allows more time for participation in exercises and discussion groups designed to reinforce new skills and apply newly learned material to circumstances currently present in your organization.
Book associated with seminar
A copy of our book Hanging the Mirror: The Discipline of Reflective Leadership will be available for each participant. The book provides not only a resource for review and a framework for continued effort, but can also be used to broaden understanding of these concepts throughout the organization.
Praise from executives, managers, and supervisors
"A challenging and enjoyable presentation - never boring - full of very useful ideas I can implement. I plan to review our current procedures to ensure vision in every decision." - Executive Director, Family Services, Portland, OR
"This seminar is a very worthwhile, cost-effective course for small and medium size businesses. It should particularly be attended by the owner or top person in the organization, the person who doesn't have day-to-day customer contact." - Branch Manager, Columbus Bank & Trust, Columbus, IN
"This seminar taught me new ways to use my authority to reach employees and make them feel like they matter." - Supervisor, City of Walla Walla, WA
"Excellent. This seminar helped me to continue to work towards establishing and maintaining a unified culture in our organization, and it gave me some tangible resources to use." - Manager, Pennfield Corp., Millersville, PA
"Exciting without being overwhelming. This seminar reminded me that change is possible and worth the effort. I especially liked the good, practical examples used to illustrate points." - Office Manager, Coelho Job Center, Janesville, WI
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"This seminar is a very worthwhile, cost-effective course for small and medium size businesses. It should particularly be attended by the owner or top person in the organization, the person who doesn't have day-to-day customer contact." - Branch Manager, Columbus Bank & Trust, Columbus, IN
"This seminar taught me new ways to use my authority to reach employees and make them feel like they matter." - Supervisor, City of Walla Walla, WA
"Excellent. This seminar helped me to continue to work towards establishing and maintaining a unified culture in our organization, and it gave me some tangible resources to use." - Manager, Pennfield Corp., Millersville, PA
"Exciting without being overwhelming. This seminar reminded me that change is possible and worth the effort. I especially liked the good, practical examples used to illustrate points." - Office Manager, Coelho Job Center, Janesville, WI
Back to Effective Management page