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Client Comments:
Government

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"I want to thank you for the marvelous organizational support you have given to the our VA Medical Center. The seminars you have given have had a profound impact on overall employee relations and ultimately on coordination and courtesy of patient care. I believe the time you spent with professional staff including clinical service chiefs was a turning point in helping us develop a renewed appreciation for institutional purpose and values. I believe your efforts have succeeded where others have failed in previous attempts to focus and energize our health care delivery system because of your unique style. Your willingness to explore underlying motivation and align it with simple principles of behavior is refreshing. In addition, you have a special capacity to listen to the issues peculiar to our medical center and tailor your insights and presentations to those needs. Thanks again for your help. This VA Medical Center is a better place because of you." - Chief of Staff, Denver VAMC

"On behalf of the Leadership Council members of this medical center, I want to express our sincere appreciation for your very thought provoking two-day Teambuilding session. We were very impressed by your innovative and interesting approach. Many members rated the workshop the best of any they had ever attended. We were challenged to learn more about ourselves; especially about how our beliefs, values and attitudes influence our actions. We plan to use what we have learned to build the best leadership team and to make our employees proud they are part of the our VA Medical Center workforce." - Director , VAMC Chillicothe, OH

"I have a seven year relationship with Management Associates. As the COO at three Department of Veterans Affairs Medical Centers, Alan Scheffer and Nancy Braun's message of "above the line-below the line thinking" has been a vital piece of our management strategy. In the end, linkage of our management philosophy with our actions is better enhanced for having worked with Management Associates. If your looking for systemic changes in your organization and you're willing to change yourself then Alan and Nancy would be a wonderful addition to your company's journey." - Associate Director VAMC, Denver, CO

"I can now identify things I should be doing to become an effective leader." - Chief, Ward Administration, VAMC, Livermore, CA

"Excellent - provided an entirely different outlook to management." - Chief, Management Information Systems, VAMC, Martinez, CA

"This seminar served to inspire me in my mission as well as providing specific means and knowledge to have an impact. The presentation was rich in analogies, which made the material alive, and the presenter's enthusiasm appeared genuine, not contrived - in large part because they obviously believed in the material." - Doctor, Chief of Chemical Dependency Treatment Program, VAMC, Jackson, MS

"I wasn't expecting the seminar to be this meaningful and applicable! It was fantastic." - Head Nurse, Harry S. Truman Veteran's Memorial Hospital, Columbia, MO 

"The seminar covered problems I deal with every day." - Section Chief, Veterans Administration Regional Office, Louisville, KY 

"Very eloquent presenter who fully understood the subject matter. I saw a lot of areas in our own department that need help, and I didn't see these things before." - Program Assistant, VAMC, 
Tomah, WI 

"This seminar helped me to both see myself and others. All the topics were quite applicable and necessary to get the big picture, but the concept of motivation and acknowledging the worth of the individual was the most valuable to me." - Doctor, Chief, Clinical AC Section, VAMC, 
Montgomery, AL 

"Probably the best, most meaningful seminar I've attended in the years I've been in management. The entire seminar has merit. It was helpful conceptually and practically in focusing my attention on the management of nursing staff." - Head Nurse Manager, VAMC, Louisville, KY 

"The whole day was beneficial. The presenter kept the pace moving and hit all the areas which I needed. Excellent, frank approach on how to view yourself and employees." - Chief, Medical Information Section, VAMC, Lake City, FL 

"I have attended many seminars since joining the VA, and this was the best! The presenter was easy to relate to and used REAL examples that we could all relate to." - Assistant Chief, Fiscal Services, VAMC, Loma Linda, CA 

"Excellent presentation - a difficult topic concisely organized and presented. This presentation must be made available to more employees." - Doctor, Chief of Radiation Services, VAMC, Roseburg, OR

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