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Many of our clients have been generous enough to share
their feedback with us. We are pleased that they have found our services
of value and hope that you will find these comments useful. To view comments from specific types of clients, click
on the appropriate link.
Below is the text from 2 recent
client letters Letter 1 -- Letter 2
Dear Alan and Nancy,
As I walked through our organization today it was very evident that the place was still
"abuzz" in the afterglow of the excellent management program on
"Pulling Together, Building on Diversity in the Workplace" that
you presented here yesterday. As usual, our management group enters such
"training sessions" with some skepticism and within minutes of
the opening "welcomes" you had removed that skepticism and set
the stage that this was no ordinary "training session" but
rather a unique, meaningful and useful day of self analysis and
organizational introspection. Your knowledge and presentation styles were
exceptional and it is so impressive to see a professional "team"
at work presenting complex topics, concepts and approaches to this subject
matter in a manner that is exciting, understandable and refreshing. You
left us not only with a sense of improved appreciation for these topics,
but with an eagerness to change and grow as individuals and organizations.
I'm pretty sure that our organization is not much different from many in
the healthcare environment these days, and I think the perfect timing for
such programs in any hospital or medical setting is NOW, and, in my
opinion, there are few if any that could not benefit from a session like
this.
My sincere compliments and thanks go to you both for
your efforts and expertise and we look forward to looking at what other
resources you have available that we might use to increase our
effectiveness as healthcare providers, managers and human beings. Thanks
again!
To whom it may concern,
I want to share my experience with Management Associates, and I hope that you will find my
experience helpful as you consider using their services.
I was the Associate Chief of Staff for Mental Health Programs at a Medical Center during the period following 2 major events in the life of our organization. We had just been through a Reduction in Force and a reorganization that transformed 22 separate services into 6 mega-services. Mine was Mental Health. Top management at the facility recognized the need for us to grow through and out of the trauma of both events, but there were obstacles in the way of every step we took. Management Associates had come highly recommended from another VA, and we initiated the contact with them.
I was very skeptical initially. I've been in health care for 21 years, and have attended many, many programs on organizational development. I shared my skepticism openly with both top management here, and with Nancy and Alan during their initial assessment of our organization. That initial assessment was the first of many "firsts" in my experience with management consultants. They LISTENED to us. They heard what WE were saying about our organization and where WE wanted to go. And they came back (another first). They shared their assessment, they identified some strategies for getting to where WE wanted to go, and they facilitated the
process. . . again, and again, and again.
My skepticism has been transformed into great respect and appreciation of all the resources and passion that they bring to their work. They are technically skilled in working effectively with organizations (people of all "shapes and sizes") as well as being extremely personable and approachable. They know their stuff, and they are fluent with the current literature on organizational change. Ours was not an easy fix. There were significant issues facing our organization before the RIF and reorganization, and those tensions skyrocketed after the changes were made. Nancy and Alan gave everyone at the medical center a legitimate reason to be optimistic about the future; our future, the one WE chose. The issues that surfaced and the techniques we now use to manage those issues are the gift we received from Management Associates. They helped us in ways no other consultant has, and I believe that money spent on anything less would have been wasted (like it had been in the past). As it is, staff all over the medical
center use terms we learned from Nancy and Alan; we have a language for healing our wounds and a precedent for believing that we CAN get through even the most difficult situations.
I obviously recommend Management Associates to you very highly. Please take my comments as coming from someone who has a well polished skepticism about consultants as well as an appreciation of quality work. If you enter into a relationship with Management Associates, you will celebrate the opportunities they provide your organization to thrive in ways you could not imagine.
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